Authenticity & Guarantee
New items, backed by a written guarantee
At Emilie Joly, every item is new and comes from a partner specialised in the distribution of luxury fashion. This page explains where our items come from, what we can document, and what we do if you have any doubt.
Where our items come from
We work with a specialised partner who prepares and ships orders from its warehouses. Orders delivered within the European Union are shipped from a warehouse located in the European Union.
What we can document
Our supplier has given us a written certificate stating that the items we sell are authentic and sourced directly from the brands or their authorised distributors.
This document is available on request at info@emiliejoly.com.
What this means, and what it does not
Emilie Joly is an independent online store. We are not an official store of the brands we sell, and the brands mentioned on this site belong to their respective owners. The certificate we hold is a statement made by our supplier.
Why our prices are lower
We sell online only, without the costs of a physical store, and we source from a partner specialised in luxury fashion distribution. The items are new; only the distribution channel is different.
Our commitment
If an item does not match what was advertised, or if you have a well-founded doubt about its authenticity, write to us with photos of the item, its labels and its packaging.
- We reply within 48 hours.
- If the doubt is confirmed, we give you a full refund, return shipping included.
- You also keep your 14-day right of withdrawal and the 2-year legal guarantee of conformity.
Frequently asked questions
Can I see your supplier's certificate?
Yes. Email us at info@emiliejoly.com and we will send it to you.
Do your items come directly from the brands?
They come from a partner specialised in luxury fashion distribution, who certifies that they are sourced from the brands or their authorised distributors. We are not an official store of the brands.
What happens if I think I received a non-authentic item?
Contact us with photos. We review your request within 48 hours and, if the doubt is confirmed, we refund you in full, return shipping included.
Who pays for the return in that case?
We do. For a simple withdrawal, however, return shipping is at your expense; see our return policy.
How long do I have to contact you?
Your right of withdrawal lasts 14 days from receipt. For a defect or a lack of conformity, the 2-year legal guarantee applies.
Another question? Write to us at info@emiliejoly.com. We reply within 48 hours.