Shipping policy

Shipping Policy: emiliejoly.com
Last updated: 7 October 2026

1. Order fulfilment. Orders are prepared and dispatched within 1 to 3 working days of your payment being confirmed (excluding weekends and public holidays). You will receive an email as soon as your order is dispatched. During busy periods, preparation may take longer; we will inform you if this is the case. Unless otherwise agreed, delivery will take place no later than 30 days after the order is placed.

2. Delivery countries, charges and times. We deliver worldwide, subject to legal restrictions (sanctions, customs regulations) and the destinations served by our carriers. Delivery charges are calculated and displayed before the order is confirmed. Delivery is free within the European Union for purchases of €100 or more. We offer standard delivery and, depending on the destination, express delivery, the price of which is shown at checkout.
Estimated delivery times, from the date of dispatch:
– European Union: 3 to 5 working days
– Outside the European Union (including the United Kingdom, Switzerland, Norway and the United States): 5 to 15 working days
These times are estimates and may vary depending on the carrier or customs checks.

3. Tracking. As soon as your order is dispatched, you will receive an email containing your tracking number(s), which will be active within 24 hours.

4. Customs, duties and taxes.
European Union: all orders delivered to the EU are dispatched from a warehouse located within the EU. Our prices include VAT and no additional import duties or taxes are charged upon delivery.
Outside the European Union: your order may be subject to customs duties, taxes and clearance charges set by your country. These are not included in the price or in the delivery charges and are payable by the recipient. We cannot control or estimate these; please check with your country’s customs authorities before placing your order.

5. Delays and refused parcels. We are not liable for delays caused by an incorrect or incomplete address provided by you, or by customs clearance, without prejudice to your statutory rights. If you refuse a parcel delivered outside the European Union due to unpaid duties or taxes, the return costs and associated charges will be deducted from your refund. Within the European Union, if you do not wish to keep your order, please follow the withdrawal procedure set out in our returns policy.

6. Missing or damaged items. Please check your parcel upon receipt and contact us as soon as possible, providing photographs if an item is faulty, damaged or missing: info@emiliejoly.com. Failure to raise a complaint does not affect any of your rights, including the 2-year statutory guarantee of conformity.

7. Enquiries. info@emiliejoly.com. We will reply within 48 hours.