Gas White Polyester Sneaker

SPORTS SHOE WITH LACES, JADE PLATFORM LTX, CONTRASTING GOLD DETAILS, PRINT, LOGO

Our shipping and return policy: €100 spend free shipping in EU. Return within 14 days

Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

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2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Note that we offer free shipping costs from 100€ orders.

We offer standard and express delivery options depending on your location.

Estimated delivery times:

• Belgium & neighboring countries: 2–5 business days

• Rest of Europe: 3–5 business days

• International: 5–15 business days

Delivery times are provided as estimates and may vary due to customs or carrier delays.

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3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

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4. Customs, Duties and Taxes

For customers within the European Union (EU):

All prices on EmilieJoly.com include VAT (Value Added Tax).

No additional customs duties or import taxes will apply.

For customers outside the European Union:

Your order may be subject to import duties, taxes, and customs fees imposed by your country’s customs authority.

These charges are not included in the item price or shipping cost and are the responsibility of the customer.

Unfortunately, we have no control over these charges, and we cannot predict their amount. We recommend checking with your local customs office for more information before placing your order.

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5. Delays and Refused Shipments

Emilie Joly is not responsible for shipping delays caused by customs clearance or incorrect shipping addresses provided by the customer.

If a package is refused due to unpaid duties or taxes, the return shipping and any related fees will be deducted from your refund.

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6. Missing or Damaged Items

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or missing so that we can evaluate the issue and make it right.

You can reach us at info@emiliejoly.com.

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7. Questions

If you have any questions about your order or our shipping policy, please contact our customer service team at info@emiliejoly.com.